Our Professional Services Team stands ready to assist you with all phases of your ProgramScope implementation from preliminary analysis to ongoing support.
Business Process Analysis
Let our experienced consultants come to your site and work with your team to fully understand your business processes and assess how the ProgramScope solution can best be deployed to meet your program management needs. We will conduct interviews with your business stakeholders to determine how ProgramScope can be configured to address their specific requirements. Typical deliverables include a written findings document as well as a formal presentation of findings and recommendations. If appropriate we will also provide a cost proposal and implementation project plan.
Implementation Services
Implementing a ProgramScope solution can normally be completed in a matter of a few weeks. Our flexible application and database architecture means that most solution functionality can be quickly enabled through configuration, not costly customization or programming. With minimal effort, our "out of the box" configuration can typically be meeting primary program management requirements within 2 or 3 weeks. From there the scope of the implementation can be expanded over time to address additional needs - evolution versus revolution. Not only is the approach more cost-effective, it also allows you to begin enjoying solution benefits and return on investment in the shortest possible timeframe. And because ProgramScope is a hosted solution work can start immediately without the worry of purchasing new servers or an expensive IT infrastructure spend.
Ongoing Training and Support
Our goal is to make you self-sufficient and minimize your dependence upon our support team. However, there may be times when you need some assistance or additional training. Our Professional Services Team stands ready to assist as needed. In most cases we can provide support, training and even customization remotely, but, if onsite help is necessary we can be there in short order. We are also happy to work with you to develop a customized support package to ensure you have exactly the right amount and type of assistance when you need it.
Please contact us for more information about our Professional Services offerings.
